No transfer over $20 would go through, and in addition, my card does not work at any ATM. Two weeks later (July 1st) I went to transfer my funds via paypal only to face the same problem I faced back in February. I checked my account on the website, and the fraud suspension was removed and the card is now "registered". We have received your passport and I can unlock your card. I was required to email them a copy of my passport before they would unlock the card. Great! A called direct express to set the pin on the brand new card, fresh out of the envelope and was immediately transferred to a fraud rep. It arrived at my address (halfway around the world) in 5 days. They ended up canceling my current card and sending me a new one. Called them to verify when I would be getting a new card. In June 2022, I noted my card was expiring in August.
![us direct express talk to a person us direct express talk to a person](https://cdn.images.express.co.uk/img/dynamic/1/750x445/939799.jpg)
After another 6 days and three calls, finally a rep tells me that my "international op-in" expired He reset it and the following day the card worked. 5 days later the card still would not work. The next person I talked to said they needed to "whitelist" my card and it would take 24 hours. I asked to speak to a supervisor and she transferred me back to the main menu. I live abroad which complicates things as it is, but back in Feb I had an issue where suddenly I could not use paypal to transfer funds to my bank (which I had been doing for 7 or 8 years.) When I called, the first person I talked to told me the card doesn't work with "cash apps" (I was using the web site and not a "cash app") and there was nothing she could do. And I have no way to make them Stop endangering me or my mom. They have even given him my mom's address and phone number - enabling him to Harass and Threaten an 80 Year Old Lady. Even after Direct Express has taken my money and locked me out of my account, they keep sending my personal and contact info to an abusive stalker in another state. I now have no way to contact them and no way to get the money they've stolen from my account. Direct Express has voided the card number they sent me and removed my social security number from their system. If you don't like it have your money deposited somewhere else." When I informed her I absolutely intended to make that happen, Direct Express "supervisor" Melanie said : "Go ahead but if you cancel Direct Express, we're keeping the money in your account and there's nothing you can do about it." I tried calling back two days later on. Direct Express "supervisor" Melanie told me: "Too bad. I can not even call for help if my abuser finds me. ONLY MY EMAIL IS SECURE OR SAFE! Direct Express has KNOWINGLY left a domestic abuse victim stranded, with no access to my own money, food or shelter, and KNOWING my phone wil be shut off any minute. MY ABUSER/ID THIEF COULD FAX ALL MY STOLEN DOCS TO DIRECT EXPRESS AS THE "PROOF" THEY WERE DEMANDING.
#Us direct express talk to a person verification
They refused to verify me using the same email verification code method they've been using for the 3 years I've had DirectExpress. They refused to verify me using any security questions. They refused to accept a copy of the police report.
![us direct express talk to a person us direct express talk to a person](https://shoutoutatlanta.com/wp-content/uploads/2021/01/c-FreddieAshley__Photo_6_1608310445822.jpg)
![us direct express talk to a person us direct express talk to a person](https://cdn.images.express.co.uk/img/dynamic/1/590x/368535_1.jpg)
<<- ALL THE ID THAT THEY KNEW WAS STOLEN BEFORE THEY SENT A NEW CARD.
#Us direct express talk to a person driver
A Direct express agent (and a "supervisor" Melanie) Demanded front and back copies of my driver license, birth certificate and social security card. Direct Express Fraud Dept REFUSED activate the new card. On I called the Direct Express number to activate the new card - after over 5 hours on hold - my call was transferred to the Fraud Dept. Direct Express had NO hesitation sending a new card to my mom's address in another state using an email verification code.
![us direct express talk to a person us direct express talk to a person](https://img.youtube.com/vi/3GMTpaxlLGg/0.jpg)
The Agent said he would debit my account $18 for the new card and it would arrive in 2 days. A Direct Express Fraud Department agent 'verified' me by sending a code to my email. They claimed they would cancel the stolen card and would send me a new card. Between to It took many calls and 22 hours on hold get Direct Express to answer the phone. On All my ID documents and my bank card were stolen by an abuser. Direct Express stole my money and is aiding a stalker